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Reception assistants in the career center work on the frontline for customer service and troubleshooting issues in the front office area. Their role supports the daily functions of the office and the positive reputation and attitude we portray to students, employers, campus administrators, and the public. Reception assistant responsibilities include: - Answering a multi-line phone system and being proficient in multiple computer applications
- Scheduling and checking in appointments for students using Handshake
- Greeting and directing employers and visitors
- Responding to the departmental email account
- Assisting the director and staff with special projects
Career competencies or skills you will grain as a reception assistant include: - Critical Thinking:
- Refer students and visitors to appropriate staff and resources
- Direct questions and issues other campus departments
- Communication:
- Respond to general inquiry emails to the career@utk.edu address
- Interact and communicate with a variety of customers/visitors
- Teamwork
- Assist in training new RAs and communicate with them on policies and procedures
- Work closely with fellow RAs to complete tasks, including special projects
- Equity and Inclusion
- Communicate and interact appropriately with students and visitors of all backgrounds and experiences •
- Use compassion and sensitivity when answering questions and relating to others
- Career and Self-Development
- Interact and meet with CCDAE staff to develop and work on career goals
- Utilize CCDAE resources to strengthen resume and interview skills
- Professionalism
- Provide excellent customer service at all times
- Be prompt, timely, and diligent in arriving at work and responding to questions and requests
- Leadership
- Work with fellow RAs and supervisor to hone leadership skills and be responsible
- Act with initiative and motivation to complete tasks and represent yourself and office professionally
- Technology
- Become knowledgeable and proficient of CCDAE and UTK resources and services
- Utilize computer applications, such as Handshake, to accomplish tasks and goals
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