Job Details

  

 
Financial Wellness Student Support Assistant - Tier 2
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Job ID 5846
Job Type On-Campus Jobs (FWS) Tier 2
Employer Center for Financial Wellness
Date Posted Aug 06, 2024
Category Administrative/Research
Job Description

The Center for Financial Wellness (CFW) delivers high impact practices to increase financial wellness knowledge and money management skills by delivering high-quality workshops, individualized coaching, and other learning experiences. CFW is a part of the Division of Enrollment Management, which includes offices such as One Stop Student Services, Office of the Registrar, Office of Undergraduate Admissions, and the Office of Financial Aid and Scholarships.

CFW is looking to hire a Student Support Assistant. A Student Support Assistant has the responsibility of welcoming visitors and guests to CFW and promoting the services of the CFW through creating engaging social and digital media. This position is critical to the public image and messaging of the CFW.

A Student Support Assistant has two main duties:

1. Ensure the CFW front desk is covered during their assigned shift and welcoming and assisting visitors and guests, answering telephone calls, and keeping the space organized.

2. Assist with social and digital trends and research for CFW. The Student Support Assistant will work both with the staff of CFW and the Enrollment Management Communications team to identify standard template and creative needs and provide student perspective and research trends for strategy. They will also research trends and find new ways to highlight the financial wellness experience around UTK’s campus.

3. Support CFW events and workshops by assisting with logistics, setup, and promotion. This includes collaborating with CFW Staff to ensure smooth event execution and engaging with participants to enhance their experience.

This is a great opportunity for anyone who is creative, open to learning new things, and reliable!

 

Job Requirements

Duties / Responsibilities

  1.  Welcome and assist incoming visitors and guests
  2.  Answer CFW’s main phone line
  3. Keep front desk clutter free and organized and the rest of the space clean and organized 
  4. Assists in the creation of workshops, presentations, outreach, and marketing
  5. Research other universities and the strategies they use on social platforms
  6. Keep up with new trends and work to put a Volunteer twist on them
  7. Work on various tasks as assigned.

Required qualification

Must have Federal Work-Study

 Must be an enrolled student (undergraduate or graduate) with good academic and financial standing at the University of Tennessee Knoxville

Must be able to commit to two semester minimum and at least 10 hours a week

Excellent oral and written communication skills

Ability to comfortably work with others and maintain confidentiality

Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds

Preferred qualification

Strong customer service skills

Ability to work both independently and as a team member

Ability to learn and adhere to university brand standards and divisional marketing practices

Possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks

Knowledge of social media platforms

 

Benefits of participating in this role

 Development of both personal and professional skills

   Build familiarity with digital marketing, the University’s brand identity, and marketing strategies

Develop leadership skills

Further develop communication skills, both verbal and written

Experience working with diverse teams, including peers and professional staff

Involvement in the University Community

 Team members are part of a larger community within the Division of Enrollment services, as well as campus-wide, collaborating with other peer programs.

Develop positive relationships with students within the peer program, students you’re helping and professional UT staff.

Contribute to increasing financial wellness among students

 Participate in meaningful conversation that will assist students during their time at UTK.

Proactively assist students with increasing financial wellness and competency that will empower them to make sound money management decisions

 

Evaluation Procedure

Evaluation Procedure

Student performance will be evaluated after 30 days from the student's first day of each semester.  Students will have a second evaluation at the end of each semester. Evaluations are a learning tool to assist the student in further developing their work skills and abilities, and functions as an indicator of current job performance and expectations.

These evaluations are used in addition to intentional conversations where supervisors are checking in formally and informally with students throughout their employment to strengthen the connections with students.

Student should expect feedback throughout their employment as needed.

Available Openings 1
Hours 10.0 to 20.0 hours per week
Hourly Rate $11.50/hour
Time Frame All Year
Contact Name Philippa Satterwhite
Contact Email psatterw@utk.edu
Work Location 1015 Volunteer Blvd G016 Knoxville TN 37996
Phone 865-946-3216
Fax 865-946-3223
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