Job Details

Customer Service & Communication

• Greet and assist all guests, faculty, staff, and students entering the College of Music in a welcoming and professional manner
• Answer phone calls and direct inquiries to appropriate departments (e.g., admissions, financial aid, scheduling, compensation, or facilities)
• Monitor and respond to the front desk email inbox; redirect or escalate inquiries as needed
• Maintain a courteous, inclusive, and solution-oriented approach in all communications
   

Administrative & Clerical Support

• Track and manage building keys using the College of Music’s established checkout system
• Assist with administrative projects such as data entry, document organization, spreadsheet management, and event material preparation
• Organize and print materials for events, meetings, and College-related communications
• Help maintain and update faculty/staff mail distribution and notify appropriate recipients when mail or packages arrive
• Provides support to the Administrative Associate/Front desk supervisor by performing delegated tasks essential to maintaining efficient college and operational workflows.
   

Facilities Support & General Maintenance

• Participate in opening and closing procedures around the building (e.g., unlocking classroom doors, checking fire doors, managing key returns, etc.)
• Check practice rooms/classrooms weekly during closing procedures and inform the front desk supervisor of any notable issues (e.g., equipment missing or disorganized, trash left, damages to equipment or flooring etc.)
• Review the daily parking calendar and print guest parking passes as scheduled
• Ensure that the front desk and mailroom areas are tidy, clean, and organized
• Maintain bulletin boards: remove outdated flyers and post new information as directed
• Monitor supplies in the main office (e.g., pens, paper, cleaning supplies, ink, hand sanitizer) and inform the front desk supervisor when items run low
• Help maintain shared spaces including the refrigerator and microwave in the staff area

Must Be:

• Organized and detail-oriented, with strong time management skills
• Dependable and punctual, with a consistent attendance record
• Professional in appearance, communication, and demeanor
• Honest and trustworthy, maintaining confidentiality and handling responsibilities with integrity
• Respectful, inclusive, and courteous when working with all members of the college community and visitors
• Able to follow established procedures, complete tasks independently, and take initiative when needed
• Willing to be flexible during high-traffic periods, major events, or when additional coverage is needed