Job Details

Responsibilities:

• ·         Staffing the FBCC and PC front desks, welcoming visitors to the facility, answering and directing phone calls to appropriate staff, and addressing guests’ questions about the office and CCC programs.
• ·         Assisting in FBCC and PC event management, including setting up and tearing down reserved spaces, maintaining the cleanliness and organization of the facility’s amenities, to include the kitchen, plaza, immediate building grounds and other duties as assigned by the supervising Facilities Assistant
• ·         Providing tours of the facilities to prospective students and visitors to campus when requested
• ·         Representing the Office of Campus Culture & Community, its student organizations, and its initiatives at various campus events and engagement fairs
• ·         Delivering the CCC information session presentation to provide guests with an informed, student perspective on CCC’s services
• ·         Check in with the supervisor upon arrival for updates and duties for your shift.

The CCC Ambassador performs an integral role in setting the tone for how CCC and UTK are perceived by students, parents, faculty, staff, and the public, by providing knowledgeable, courteous, friendly, and professional assistance, in a learning atmosphere.

*This is an annual position, and performance is evaluated after six - eight weeks of hire date and at the end of the academic year.

As a result of being a CCC Ambassador in the Office for Campus Culture & Community, you will be able to:

• ·         Acquire and apply concepts and ideas to multiple aspects of your student experience
• ·         Communicate effectively with a diverse student population
• ·         Identify characteristics of leadership and define your own leadership philosophy and style
• ·         Recognize areas of development as it relates to your own personal and professional aspirations
• ·         Identify resources that will lead to continued development in identified areas of growth and demonstrate skills learned

Dress Code:

Dress code is office casual, wearing a UT polo or t- shirt is required. Attire should be neat, clean and modest. Jeans are fine; no shorts, yoga/workout pants, halter, tube/crop tops, flip-flops, sunglasses, or hats. Bermuda-length shorts and closed sandals are appropriate in the warmer months. No fraternity or sorority apparel is allowed. CCC Ambassadors are assigned to work at the center's front desks, and they are the first impression visitors have of the offices.

Schedule:

10-20 hours per week (15-16 recommended to balance life, work, and classes.) Work schedule will be determined at the beginning of each semester in conjunction with the student’s course schedule and the office’s normal operating hours (FBCC: Monday -Thursday 8 a.m.- 9 p.m., Friday 8 a.m.- 6 p.m., Saturday 10 a.m. – 6 p.m.; Pride Center: Monday - Friday, 8 a.m. - 5 p.m.)

Breaks:

A half-hour must be taken off-the-clock for shifts that are more than 6 hours. Lunch breaks should be taken before or after a shift that is shorter than 6 hours, if possible. Food may be eaten in the student organization suite, student lounge, or staff break room and is not allowed at the front desk.

Leave Time & Excessive Absences:

Notify the supervisor as soon as possible if you cannot make it to work as scheduled, prior to the beginning of the shift. Provide a one-week advanced notice for scheduled time off and offer your shift(s) to coworkers via the CCC Ambassadors GroupMe. Calling in without coverage for your shift, failure to report to work, and late arrivals of more than 15 minutes without communication will constitute as an absence.

After three unexcused absences in a single term, the student employee will meet with the supervisor to discuss their schedule. Five unexcused absences in a single term may constitute grounds for dismissal.

Position Requirements:

• ·         Maintain a cumulate GPA of 2.5 or higher
• ·         Knowledge of services and programs provided by CCC, to provide quality customer service.
• ·         Attendance at Leadership and Development Workshops.
• ·         Periodic reflection meetings with assigned supervisor(s).
• ·         Welcomes guests, directs and assists visitors to the FBCC.
• ·         Answers multi-line phone, takes messages, addresses inquiries or makes referrals.
• ·         Monitors traffic in the building and provides aid to visitors and staff.
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• ·         Set up and tear down room configurations in reserved space for events.
• ·         Perform general maintenance/custodial functions as requested.
• ·         Cross-campus errands and deliveries.
• ·         Other duties as assigned.

Positions Qualifications:

• Punctual and goal oriented
• ·         Ability to work independently and handle multiple responsibilities at once
• ·         Attention to detail and ability to take direction and follow through with deadlines
• ·         Strong customer relation skills
• ·         Discretion and ability to keep confidentiality requirements
• ·         Computer skills and knowledge of office software programs
• ·         Strong interpersonal skills and ability to work with a diverse population
• ·         Strong oral and written articulation skills
• ·         A GPA of 2.5 or higher is required for employment within the Office of Campus Culture & Community.

Students should display commitment to being an active learner and participant in their personal leadership and professional development.