Job Details

  

 
Tier 4 - Financial Wellness Student Support Assistant
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Job ID 6279
Job Type On-Campus Jobs (FWS) Tier 4
Employer Center for Financial Wellness
Date Posted Jul 31, 2026
Category Administrative
Job Description

The Center for Financial Wellness (CFW) delivers high impact practices to increase financial wellness knowledge and money management skills by delivering high-quality workshops, individualized coaching, and other learning experiences. CFW is a part of the Division of Enrollment Management, which includes offices such as One Stop Student Services, Office of the Registrar, Office of Undergraduate Admissions, and the Office of Financial Aid and Scholarships.

CFW is looking to hire a Student Support Assistant. A Student Support Assistant has the responsibility of welcoming visitors and guests to CFW and promoting the services of the CFW through creating engaging content. This position is critical to the public image and messaging of the CFW.

 

A Student Support Assistant has three main duties:

1. Ensure the CFW front desk is covered during their assigned shift and welcoming and assisting visitors and guests, answering telephone calls, and keeping the space organized.

2. Assist with social and digital trends and research for CFW. The Student Support Assistant will work both with the staff of CFW and the Enrollment Management Communications team to identify standard template and creative needs and provide student perspective and research trends for strategy. They will also research trends and find new ways to highlight the financial wellness experience around UTK’s campus.

3. Support CFW events and workshops by assisting with logistics, setup, and promotion. This includes collaborating with CFW Staff to ensure smooth event execution and engaging with participants to enhance their experience.

This is a great opportunity for anyone who is creative, open to learning new things, and reliable!

 

Job Requirements
  1. Tier 4 Student Support Assistants are expected to operate with increased independence, reliability, and leadership, contributing not only to daily operations but also to the strategic visibility and effectiveness of the Center for Financial Wellness. 
  2. Support onboarding and informal peer mentoring of new Student Support Assistants by modeling best practices for front desk coverage, visitor engagement, and professionalism.
  3. Welcome and assist incoming visitors and guests
  4.  Answer CFW’s main phone line
  5. Keep front desk clutter free and organized and the rest of the space clean and organized 
  6. Assists in the creation of workshops, presentations, outreach, and marketing
  7. Research other universities and the strategies they use on social platforms
  8. Keep up with new trends and work to put a Volunteer twist on them
  9. Work on various tasks assigned.
Evaluation Procedure

Student Support Assistants will receive informal feedback throughout the semester and participate in a formal evaluation each semester (typically mid-semester and end-of-semester). Evaluations will be conducted by the CFW staff supervisor and may include a self-assessment and goal-setting for continued growth.

Available Openings 1
Hours 10.0 to 20.0 hours per week
Hourly Rate $12.50/hour
Time Frame All Year
Contact Name Leslie Danehy Trochim
Contact Email ldanehy@utk.edu
Work Location John C. Hodges Library 1015 Volunteer Blvd, Suite G015 Knoxville TN 37996
Phone 865-974-0033
Fax N/A
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