Job Details

IT Technology Assistant - Facilities Services

Position Purpose:

The IT Technology Assistant supports Facilities Services IT operations by managing the lifecycle of end-user devices and providing day-to-day technical and administrative support. This role ensures devices are accurately tracked, properly configured, secure, and ready for deployment or surplus. By maintaining reliable inventory practices and supporting end users, the position contributes to efficient and uninterrupted facilities service operations.

Duties and Responsibilities:

Inventory & Asset Management

• Receive, tag, and track IT assets, including laptops, desktops, monitors, and peripherals
• Maintain accurate inventory records, including location, assigned user, status, and warranty information
• Conduct periodic audits and reconcile discrepancies to ensure data integrity

Device Imaging & Deployment

• Prepare computers for new hires and replacements through imaging, re-imaging, and configuration
• Install and verify required software and ensure compliance with baseline standards (naming conventions, applications, and settings)
• Coordinate device staging, pickup, and deployment logistics

System Updates & Maintenance

• Assist with operating system and application updates, patching, and routine system health checks
• Verify endpoint protection and antivirus status; report issues to IT staff
• Provide basic troubleshooting support (connectivity, peripherals, login/access issues) and escalate complex problems

Device Depreciation & Surplus Preparation

• Identify devices nearing end-of-life based on depreciation schedules and physical condition
• Perform secure data wiping in accordance with organizational policies
• Remove asset tags as required and document device disposition
• Prepare equipment for surplus processing, including sorting, labeling, packaging, and completing required documentation

Documentation & Customer Support

• Document completed work, device status updates, and common issue resolutions
• Provide timely, professional support to Facilities Services staff
• Communicate clearly regarding service requests, updates, and issue resolution

Evaluation Procedure:

The IT Technology Assistant will participate in a structured evaluation process designed to support ongoing development and ensure alignment with Facilities Services IT expectations. Performance feedback will be provided on a biweekly basis (every two weeks).

During each evaluation cycle, the supervisor will:

• Review completed tasks, including inventory accuracy, device preparation, documentation quality, and responsiveness to support requests
• Provide constructive feedback on performance, highlighting strengths and identifying areas for improvement
• Assess adherence to established procedures, standards, and timelines

The evaluation meetings will also include:

• A discussion of any challenges or obstacles encountered by the student
• Identification of process adjustments or workflow improvements to enhance performance and efficiency
• Determination of whether additional training, resources, or guidance is needed to support success in the role

If performance gaps are identified, a targeted improvement plan may be established, including specific goals, timelines, and follow-up checkpoints. Progress toward these goals will be reviewed in subsequent biweekly meetings.

This ongoing evaluation approach is intended to foster skill development, ensure accountability, and provide the student with consistent support and opportunities for growth.