Job Details

  

 
Work Order Management Team Assistant [CR]
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Job ID 6318
Job Type On-Campus Jobs (FWS) Tier 1
Employer Facilities Services
Date Posted May 19, 2026
Category Communications/Media
Job Description

Work Order Management Technician Assistant - Facilities Services

Position Purpose:

The Work Order Management Team Assistant supports Facilities Services Work Order Management (WOM) operations by answering and managing incoming phone calls and dispatching urgent work requests. This role also communicates any phone requests for work order updates and emergent situations reported.

Duties and Responsibilities:

Customer Service:

·         Answering incoming calls related to maintenance and building services requests and collecting key details about the issue, including the caller’s contact information (Name, NetID and call back number), location and situation.

Documentation & Customer Support

  • Document completed work, device status updates, and common issue resolutions
  • Provide timely, professional support to Facilities Services staff

Communicate clearly regarding service requests, updates, and issue resolution
Job Requirements

General Requirements:

  • High school diploma or equivalent required;
  • Strong organizational skills with a high level of attention to detail, particularly in taking notes about maintenance requests
  • Ability to manage multiple tasks and follow established processes reliably
  • Professional communication skills and a customer-service-oriented mindset
  • Ability to work independently and maintain consistency in task completion

Specific Skills Recommended:

  • Radio usage knowledge

Work Schedule:

  • Work hours will be scheduled within standard business hours, Monday through Friday, between 8:00 AM and 4:30 PM

Specific scheduling may vary based on operational needs but will remain within this timeframe
Evaluation Procedure

Evaluation Procedure:

The WOM Technician Assistant will participate in a structured evaluation process designed to support ongoing development and ensure alignment with Facilities Services WOM expectations. Performance feedback will be provided on a biweekly basis (every two weeks).

During each evaluation cycle, the supervisor will:

  • Review completed tasks, including phone etiquette and note taking.
  • Professional communication by radio, phone, written and orally.
  • Provide constructive feedback on performance, highlighting strengths and identifying areas for improvement
  • Assess adherence to established procedures, standards, and timelines

The evaluation meetings will also include:

  • A discussion of any challenges or obstacles encountered by the student
  • Identification of process adjustments or workflow improvements to enhance performance and efficiency
  • Determination of whether additional training, resources, or guidance is needed to support success in the role

If performance gaps are identified, a targeted improvement plan may be established, including specific goals, timelines, and follow-up checkpoints. Progress toward these goals will be reviewed in subsequent biweekly meetings.

This ongoing evaluation approach is intended to foster skill development, ensure accountability, and provide the student with consistent support and opportunities for growth.
Available Openings 2
Hours 20.0 hours per week
Hourly Rate $15.00/hour, 15.00
Time Frame Summer
Contact Name Rachel Davidson
Contact Email rdavid15@utk.edu
Work Location Facility Services Complex 2040 Sutherland Ave.
Phone 865-974-8901
Fax N/A
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